
Frequently asked questions
Every question answered anywhere on this site about The LuxPik Group, the Sheshouduo buy-back and retail business, and the LuxPik trade auctions — grouped into eight topics. Answers match the service, category and rules pages; anything more specific to your piece is quicker by phone.
The group and its brands
What kind of company is The LuxPik Group?
How are Sheshouduo and The LuxPik related?
What credentials does the group hold?
Are there boutiques I can walk into?
Selling to us: buy-back and consignment
Which brand should I be talking to?
What are the steps in a buy-back?
Can you collect, rather than me coming in?
How does selling by post work, and how long does it take?
How is competitive buy-back different from an outright offer?
Can I decline every offer?
Consignment or buy-back — which is better?
Where is my piece during the consignment period?
What if it does not sell?
Price and valuation
What percentage of retail does pre-owned luxury fetch?
How is the valuation actually built up?
Does the online valuation cost anything?
What is chargeable?
How long does the trade bidding take?
How soon do I get paid?
How are gold and diamonds priced?
Categories and what they fetch
Which categories does the group cover?
What do you buy?
Which brands do you buy?
My house is not listed on the category page — can it still be valued?
What is a Hermès Birkin worth?
Is a well-worn Chanel flap still worth anything?
Will you take a bag with visible wear?
How is a Rolex buy-back price calculated?
Will you buy a watch without its papers?
My watch has stopped — is it still sellable?
Does Van Cleef & Arpels Alhambra hold its value?
Do I need a certificate to sell jewellery?
Will you take a piece with a missing stone or distortion?
What is second-hand clothing worth?
What will a Moncler down jacket fetch?
Will you buy shoes that have been worn?
What will a one-carat diamond ring fetch?
Can I sell a diamond with no report?
Buying from us
Is buying pre-owned from Sheshouduo safe?
How do I know it is genuine?
Can something I bought be returned or exchanged?
What should I watch for when buying pre-owned?
Trade auctions
What is the LuxPik app?
Can private individuals take part?
How does a dealer join?
Where can dealers take part in the auctions?
What is the difference between open and sealed bidding?
How is a sealed-bid price calculated?
Does bidding cost anything?
What happens if I win and do not pay?
How do I attend a live auction?
Can I get the deposit back?
How do I collect what I have bought?
Authentication and the record
Is online authentication reliable?
What methods are used?
Do private sellers pay for authentication?
Who issues the result?
Is the inspection recorded?
What backs the transaction
What protects me in a transaction?
Can I trust Sheshouduo with my piece?
Is there a fee if I do not sell? What happens to the piece?
How do I raise a complaint?
Case Studies · Handbags
What is a second-generation Hermès Kelly worth?
Where does the Kelly 20 gain over the Kelly 25?
Where can I sell an Hermès bag in Shanghai?
On a six-figure bag, how do I know the offer is fair?
How is the buy-back price for an Hermès Kelly 25 set?
Does a bag close to new still lose value at buy-back?
Where can I sell an Hermès Kelly in Shanghai?
Can I get the money the same day?
What is an Hermès Birkin worth at buy-back?
Does missing the box and receipt matter much?
Where can I sell an Hermès bag in Shenzhen?
How soon is the money paid after a sale?
How is the buy-back price for a Birkin 30 worked out?
Which holds value better, gold-brown or black?
Which boutiques in Hangzhou buy Hermès bags?
On an expensive bag, how do I avoid being marked down by one party?
What is an Hermès Lindy 26 worth at buy-back?
Why does the Lindy 26 quote above the 30?
Where can I sell an Hermès bag in Hangzhou?
Do missing original accessories noticeably affect the offer?
How is the figure for an Hermès Garden Party 25 worked out?
How big is a Garden Party 25?
Are there boutiques in Nanjing that buy Hermès?
If I ship it, how long until I hear back?
What is a black Chanel Coco Handle worth at buy-back?
How much does missing the box and receipt take off?
How do I book a Chanel buy-back appointment in Hangzhou?
How quickly does the money arrive?
What is an Hermès Picotin worth at buy-back?
Does a bag close to new quote noticeably higher?
Where can I sell an Hermès bag in Beijing?
Do I need to book before coming in?
What is a Chanel Duma backpack worth at buy-back?
How do I avoid being marked down on a Chanel buy-back?
Where do I sell a Chanel bag in Hangzhou?
How soon after arriving am I paid?
What does an unused Hermès Picotin 18 fetch?
How far apart are seasonal and neutral colours on price?
Where in Hangzhou can I sell an unused bag?
What should I bring to an in-store check?
What is a Chanel 22 Mini worth at buy-back?
Is a pink bag easy to sell on the secondary market?
Where in Wuxi are Chanel bags bought?
Can I just turn up without booking?
What did this 22 Mini in Zhengzhou finally sell for?
Does keeping a full set of accessories raise the offer?
How many boutiques in Zhengzhou buy Chanel bags?
When does the money arrive?
What is a small Hermès "pig nose" worth at buy-back?
How do I tell a Roulis 18 from a 23?
How many boutiques in Shanghai take the Kelly and the Roulis?
Can a bag with no original accessories still be sold normally?
How is a Chanel Coco Handle valued at buy-back?
Within one line, why does black quote above silver?
Where in Guangzhou can I have a Chanel bag checked in person?
Can a bag with no receipt or box still be sold?
How is a Lindy priced at buy-back?
Is a bag in an unpopular colour marked down?
How many boutiques in Beijing buy Hermès?
Does a bag without accessories take longer to process?
What is an Hermès "pig nose" worth at buy-back?
What is the difference between a Roulis 23 and an 18?
How many boutiques in Shenzhen buy Hermès bags?
Can a bag in ordinary condition still be sold?
What is an Hermès Picotin 18 worth at buy-back?
Does Barénia Faubourg fetch more than an ordinary leather?
How do I find a boutique in Shanghai that buys Hermès?
Does a complete set of accessories raise the offer?
What is an Hermès Evelyne worth at buy-back?
How big is an Evelyne mini?
Where in Shenzhen can I sell an Evelyne?
What should I watch for when shipping?
What is a large Chanel 19 worth at buy-back?
Will I be marked down without the original accessories?
Where in Shanghai are Chanel bags bought?
How soon after accepting an offer am I paid?
How is the market for a Chanel Gabrielle at buy-back?
Quotes for the same bag vary a lot between channels — how do I tell which is real?
Where are the boutiques in Guangzhou that buy Chanel bags?
How long does a handbag buy-back take?
What is an Hermès Jige clutch worth at buy-back?
Are clutches harder to sell than handbags?
Where in Beijing can I sell an Hermès clutch?
Can I ship a clutch?
What is a Chanel trifold wallet worth at buy-back?
Does anyone buy small pieces like wallets?
Which boutique in Zhengzhou buys Chanel wallets?
Can I post a wallet in?
Case Studies · Watches
What is a Patek Philippe 7118/1200R-001 worth now?
Are the diamonds on a diamond-set 7118 priced separately at buy-back?
On a women’s watch, how do I judge whether an offer has been pushed down?
Where can I sell a Patek Philippe in Nanjing?
What is a Patek Philippe 5968A-001 worth at buy-back?
What is the difference between an Aquanaut 5968A and a 5968G, and which fetches more?
How do I stop an expensive watch being marked down at buy-back?
How soon does the money arrive on a watch buy-back?
How is the buy-back price for a Patek Philippe 5968G-001 worked out?
What is the difference between a 5968G-001 and a 5968G-010?
On an expensive watch, what can I see on the offer sheet?
When do I get the money on a watch buy-back?
Roughly what is a Patek Philippe 7118/1R-001 worth at buy-back?
What is the difference between a 7118/1R-001 and a 7118/1200R-001?
Do women’s watches lose more at buy-back than men’s?
How soon is a watch buy-back in Guangzhou paid out?
What can a Patek Philippe 5712/1A-001 sell for now?
How is a discontinued watch valued — will it be marked down?
Where can I sell a Patek Philippe in Beijing?
Is there a charge for watch buy-back? Is anything deducted if I do not sell?
What can a Patek Philippe 5980/1A-019 sell for?
Which of the three 5980 dials fetches the most at buy-back?
Is there still demand for a watch discontinued more than a decade ago?
How soon is a watch buy-back in Shenzhen paid out?
What can a Patek Philippe 5164A-001 fetch at buy-back?
Does the dual-time complication on a 5164A-001 affect the buy-back price?
Which boutique in Hangzhou can I take a Patek Philippe to?
How long does a watch buy-back take? Can I get the money the same day?
What is the buy-back price for a Patek Philippe 5170R?
What is the difference between a 5170R-001 and a 5170R-010?
Do hand-wound watches fetch less at buy-back?
Are there boutiques in Shenzhen that buy Patek Philippe?
What price range does a Patek Philippe 5396G fetch at buy-back?
What is the difference between a 5396G-001 and a 5396G-011?
How much do the original box and warranty card affect a watch’s buy-back price?
How long does the buy-back process take in Shenzhen?
What can a Patek Philippe 5153J-001 fetch at buy-back?
Is a gold-cased watch priced against the gold price at buy-back?
Can Patek Philippe be collected from my home in Shenzhen?
Do I need to book a watch buy-back, and what should I bring?
What price does a Patek Philippe 5127J-001 fetch at buy-back now?
The 5127J and the 5153J are both yellow gold Calatravas — why do they quote differently?
On a dress reference, how do I judge whether the offer has been pushed down?
How do I book a Patek Philippe buy-back in Shanghai?
How is the market for a Rolex 14060M at buy-back?
What is the difference between a 14060M and a 114060?
How do I avoid being marked down on an older Rolex?
Where in Shenzhen can I sell a Rolex?
By what you want to do
The full account behind each answer above — the steps, the rules, the fine print — lives on these pages.
I want to sell
How the figure is arrived at, the ways to sell, competitive bidding versus an outright offer, and when you get paid.
I want to buy
How curated retail works, how condition is confirmed, whether you can return, and how authenticity is backed.
I am a dealer
Joining the LuxPik app, the open and sealed bidding rules, registering for a live sale, and getting the deposit back.
I need something authenticated
Online versus physical examination, what it costs, who issues the result, and what instruments are used.
Talk to us directly
If nothing here matches, or the question is specific to your piece, contacting us directly will be faster.
Telephone
400-831-5667Complaint response
Answered within two working days, confirmed in writing once resolved
Not finding the answer?
Tell us the situation and we will put the right colleague in touch.